Implementation

The implementation of LearningGuide within an organisation is usually a simple and straightforward exercise. LearningGuide's clear structure and intuitive user interface ensure employees can quickly learn how to use this tool.

Often a short one to two-hour presentation to each group of users is all that is needed to start a successful implementation.

We have a number of services, such as introduction presentations, workplace mentoring, exercises and practical examples for employees to solve using LearningGuide, and e-signs (proactive pushing of learning and support examples across a user group). These services speed up acceptance and adoption to provide a faster and higher ROI.

Services: Implementation presentations

An introduction to LearningGuide is possible through presentations. Typically, we recommend presentations of up to 1.5 hours across the target user group, supplemented by management presentations. The presentation discusses the reasons for implementing a support system, along with basic instructions about working with LearningGuide.

Services: e-signs

The rate of adoption of new procedures and software applications skills can be increased using e-signs. From the Service Desk HOW TO e-mails (e-signs) are sent with a reference to a particular learning object in LearningGuide. For example: showing the new layout of a document template or new rules for its completion; an update for a particular company procedure; or an exercise about a new feature in an enterprise software application. Using e-signs can lead to an acceleration in activity. E-signs' aims are to stimulate employees to use LearningGuide, drawing attention to ways of completing tasks in the correct way or to a higher professional standard.

Services: floor-walking

We can provide specialists during the implementation period to help users get to grips with the concepts of using a performance support system - a coaches circulating around the workforce offering on site workplace support.

The floor-walking coaches have a high level knowledge of Microsoft Office and desktop applications, good didactic and interpersonal skills, migration experience and of course knowledge of LearningGuide. The floor-walkers have a reactive task to solve problems and a proactive task to observe working methods and improve these if needed, motivate and stimulate the employees. Floor-walkers are also an ideal resource to utilize following software migrations and major updates as they are often the best-placed resource to assist with any reconfiguring of the new workplace, for example putting back favorites, adding printers and access to the new applications.